Everything you need to know about playing on majicjili — from registration and deposits to bonuses, withdrawals, and responsible gaming. Can't find your answer? Our 24/7 support team is always ready to help Filipino players across Manila, Cebu, Davao, and beyond.
Jump straight to the topic you need. These are the areas majicjili players ask about most.
Learn how to create your majicjili account, complete identity verification, and meet the 21+ age requirement. We walk you through every step so you can start playing fast.
Find out how to fund your majicjili account using GCash, PayMaya, BPI, BDO, Metrobank, and other Philippine payment channels — and how to cash out your winnings quickly.
Understand how majicjili's welcome bonus, reload offers, and loyalty rewards work — including wagering requirements, eligible games, and how to claim your free spins or cashback.
Questions about slots, live dealer tables, bingo, and Ezugi Live? Get answers on game rules, RTP, minimum bets, mobile compatibility, and how to find your favorite games on majicjili.
Forgot your password? Need to update your details or enable two-factor authentication? This section covers everything related to keeping your majicjili account safe and accessible.
Learn about majicjili's self-exclusion tools, deposit limits, cool-off periods, and how to access PAGCOR's responsible gaming resources. We're committed to keeping gaming safe for all Filipino players.
Still need help?
Contact our support team at support@majicjili.org — available 24/7.
Creating a majicjili account is quick and straightforward. Visit the majicjili website and click the Register button on the homepage. You'll be asked to provide your full name, date of birth, email address, and a mobile number registered in the Philippines.
After submitting your basic details, you'll receive a one-time PIN (OTP) via SMS or email to verify your contact information. Once verified, you'll need to complete our Know Your Customer (KYC) process by uploading a valid Philippine government-issued ID before you can make your first deposit.
Remember: You must be at least 21 years old to register on majicjili, in compliance with Philippine gambling regulations.
majicjili accepts the following valid Philippine government-issued IDs for identity verification:
Make sure your ID photo is clear, unobstructed, and not expired. Blurry or cropped images will be rejected and you'll need to resubmit.
Most KYC verifications on majicjili are completed within 24 to 48 hours on business days. During peak periods — such as major promotions or holidays — it may take up to 72 hours.
You'll receive an email notification once your account has been verified. If your submission is rejected for any reason, we'll let you know exactly what needs to be corrected so you can resubmit quickly.
No. majicjili strictly enforces a one account per player policy. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of our Terms & Conditions and may result in permanent account suspension and forfeiture of any balances.
If you've forgotten your login credentials, use the password reset function or contact our support team at support@majicjili.org to recover access to your existing account.
majicjili supports a wide range of Philippine payment channels to make depositing and withdrawing as convenient as possible:
All transactions are processed in Philippine Peso (₱). Available payment methods may vary depending on your location and account status.
The minimum deposit on majicjili is ₱100 for most payment methods, making it accessible for Filipino players at all budget levels. Some payment channels may have slightly higher minimums due to their own processing requirements.
There is no maximum deposit limit for verified accounts, though very large deposits may require additional verification for security purposes.
Withdrawal processing times on majicjili depend on your chosen payment method:
All withdrawal requests are reviewed by our finance team before processing. Make sure your KYC verification is complete and your withdrawal method matches the name on your majicjili account — mismatched details will cause delays.
The minimum withdrawal amount is ₱500.
Common reasons for withdrawal delays or rejections on majicjili include:
If your withdrawal has been pending for more than 5 business days, contact our support team at support@majicjili.org with your transaction reference number.
The majicjili welcome bonus is automatically credited to your account when you make your first qualifying deposit. There is no promo code required — simply register, complete KYC, and make a deposit of at least the minimum qualifying amount.
The bonus amount and percentage may vary depending on current promotions. Check the Promotions page on majicjili for the latest welcome offer details, including the minimum deposit threshold and eligible games.
Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before you can withdraw any winnings derived from it. For example, a ₱1,000 bonus with a 30x wagering requirement means you need to place a total of ₱30,000 in bets before the bonus converts to withdrawable cash.
On majicjili, different games contribute differently toward wagering requirements:
Always read the specific terms of each promotion on majicjili before claiming, as contribution rates and time limits vary per offer.
No. Bonus funds on majicjili cannot be withdrawn until all associated wagering requirements have been fully met. If you attempt to withdraw before completing the wagering requirements, the bonus and any winnings generated from it will be forfeited.
However, you can choose to forfeit a bonus at any time through your account settings if you'd prefer to play without bonus restrictions. Note that forfeiting a bonus is irreversible.
majicjili offers a comprehensive library of online casino games designed for Filipino players, including:
New games are added regularly. Check the majicjili Casino section for the full and up-to-date game catalog.
Yes. majicjili is fully optimized for mobile play. You can access the complete platform — including all games, account management, deposits, and withdrawals — directly through your mobile browser on Android or iOS without needing to download a separate app.
For the best mobile experience on majicjili, we recommend using the latest version of Chrome (Android) or Safari (iOS) with a stable internet connection. Most slots and live dealer games run smoothly even on mid-range smartphones commonly used across the Philippines.
RTP (Return to Player) is a percentage that indicates how much of the total money wagered on a game is paid back to players over time. For example, a slot with a 96% RTP will theoretically return ₱96 for every ₱100 wagered — over millions of spins.
RTP is calculated over a very large number of game rounds and does not guarantee results in any individual session. It's a long-term statistical average, not a session-by-session promise. On majicjili, most slots have RTPs between 94% and 97%, which is competitive with industry standards.
You can find the RTP for each game in the game's information panel or paytable within the majicjili platform.
To reset your majicjili password, go to the Login page and click "Forgot Password?". Enter the email address associated with your account and we'll send you a password reset link.
The reset link is valid for 30 minutes. If you don't receive the email within a few minutes, check your spam or junk folder. If you still can't find it, contact our support team at support@majicjili.org for manual assistance .
Two-factor authentication (2FA) adds an extra layer of security to your majicjili account. To enable it, log in and go to Account Settings > Security. Toggle on the 2FA option and choose your preferred method — either SMS OTP to your registered Philippine mobile number or an authenticator app.
We strongly recommend enabling 2FA on your majicjili account, especially if you use GCash or online banking for deposits and withdrawals. It significantly reduces the risk of unauthorized access even if your password is compromised.
Some account details — such as your email address and mobile number — can be updated directly from your Account Settings page after verifying your identity with an OTP.
However, your full legal name and date of birth cannot be changed once KYC verification is complete, as these are tied to your identity documents. If there is a genuine error in your registered name, contact our support team at support@majicjili.org with supporting documentation and we'll review your case.
If you suspect that someone has accessed your majicjili account without your permission, take these steps immediately:
Our security team can temporarily freeze your account while the investigation is underway to prevent further unauthorized activity.
majicjili provides a comprehensive set of responsible gaming tools to help players stay in control:
All these tools are accessible from your Account Settings > Responsible Gaming section. Changes to limits that reduce your spending take effect immediately; increases have a mandatory 7-day cooling-off period.
To self-exclude from majicjili, go to Account Settings > Responsible Gaming > Self-Exclusion. You can choose a temporary exclusion period (1 month, 3 months, 6 months, or 1 year) or a permanent self-exclusion.
During a self-exclusion period, you will not be able to log in, deposit, or place bets on majicjili. Any remaining balance will be returned to you via your registered payment method. Marketing communications will also be suspended for the duration of your exclusion.
If you need immediate assistance with self-exclusion, contact our support team directly at support@majicjili.org and we will process it for you right away.
If you or someone you know is struggling with problem gambling, the following resources are available in the Philippines:
You can also visit our dedicated Responsible Gaming page for more detailed information on all available tools and support resources.
majicjili takes underage gambling prevention very seriously. Our measures include:
If you are a parent or guardian and believe a minor has accessed majicjili, please contact us immediately at support@majicjili.org. We will investigate and take appropriate action without delay.
Can't find what you're looking for in our FAQ? Our majicjili support team is available 24/7 to help Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and everywhere in between. Reach out anytime — we typically respond in under 2 minutes.